Alvys

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Adding New Users & Signing In

Start here

Admin setup

How to Clear Cache, Cookies, and Troubleshoot Common Issues

How to Contact Alvys Support

How to navigate the catalogs

My Profile in Alvys

Product Walkthroughs

Saved Views

Troubleshooting PDF Display Issues in Alvys

How to Set Up Multi-Factor Authentication (MFA) in Alvys

Getting Started

How to Create a Load

How to Create and Use Load Templates

How to Dispatch a Load

Alvys Load Board

Contracted Rates

Dispatch Assist

Dispatch Planner

Dispatch Planner column reference

Dispatch as a broker

Dispatch as a carrier

Error when recording arrival or departure time on a stop

How time zone standardization works in Alvys

How to Add and Manage Notes on a Load

How to Add Roles to Loads and Trips

How to Assign Two Carriers to the Same Load

How to Block Unvetted Carriers from Load Assignment

How to Cancel Loads in Alvys

How to clone a load

How to Collapse and Expand Stops on a Load

Configure geofences for driver check-in/out automation

How to Create a Load Using Automated Data Entry

How to create and add accessorials

How to lock and unlock a load for editing

How to mark a load as TONU

How to Release a Load to Billing

How to Send the Rate Confirmation to a Carrier

How to Set Up Auto-Assign Fleets to Loads

How to Show or Hide the Carrier Name on BOLs

How to Switch the Customer on a Released Load

How to Upload Documents Using the Mobile App

How to Use Bulk Actions in Dispatch Planner

How to Use Intel

Load Board Region Filters

Loads stay under company driver after status change

Managing a Load

Mileage Sources and Types

Mileage to Next Stop

Mileage Troubleshooting

Split Trips & Rearrange Stops

Override Authorization Error When Assigning a Carrier

Owner Operators cannot be assigned to a trip

Previous Location and Empty Miles on the Load Details Page

Public Load Tracking

Rate Analytics

Stop Dates and Times

Stop Type: Waypoint

Tender Documents - Customer Rate Confirmation V1

Tenders

Understanding Address Input

Understanding Load Statuses and How to Revert Them

Loads & Trips

Driver settlements

About Pay Periods

Batch Invoicing

Billing Status Definitions

Bulk Deleting and Restoring Transactions in the Fuel Report

Carrier Settlements

Custom Payment Terms for Customers

Customer Credit Limits Explained

Driver Rates, Rules & Plans: The Complete Guide

Driver Settlements FAQ

Driver statements

Email/ Submit Invoice fails:

Escrow Accounts

Fuel Surcharge Contracts

How to Generate Truck Statements for Owner Operators

How to Handle Short Payments and Write Off Bad Debt

How to Issue and Manage E-Checks in Alvys

How to Move an E-Check to a Different Load

How to Request Detention Payment by Email

How to Set Up Balance-Based Deductions

How to use Summary Invoicing

Invoicing settings not reflected on the load

Invoicing Settings

Invoice your customer

Linehaul Rate Types

Managing and Troubleshooting IFTA Reporting in Alvys

Off-cycle driver pay periods

Pay Dispatchers

Pay drivers by ELD miles

Paystub Layout Templates

Rebalancing driver statements

Split Fuel Transactions

Supplemental Invoicing

Time Based Pay in Driver Settlements

Why you can't release or invoice a load in Alvys

Accounting & Settlements

How to Add and Manage Users in Alvys

Additional Load Permissions

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Customer Account Manager Role on Loads

Customer Management Permissions

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E-Check Permissions

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How to Add a Custom Domain to Alvys

Administration